Curriculums

  • Course Duration: 24 weeks
  • Application Dates: 16 January - 31 July 2020

FRONT OFFICE OFFICER

Fundamental Courses

 

Fundamentals of the Hotel Industry

Study the history and development of the global hotel industry, including hotel categorization, organization, and duties and responsibilities of each department, with an emphasis on the Front Office, Food and Beverage, and Housekeeping; the hotel business in Thailand; and first-class international hotel chains and groups.

English for the Hotel Business

 This course is for elementary-level to intermediate students who need to be able to communicate in English with hotel clientele, to be familiarised with technical terms such as the name of the food in the menu, related equipment and tools, etc.  

Thai Hospitality and Social Etiquette

Study Thai culture and ways of life, including distinguishing features and unique attributes (e.g. the famous Thai smile, ideals of courtesy, etc.) to better serve customers. Study the cultural differences among various peoples and the do’s and don’ts when dealing with customers from different cultures.

Psychology in the Hotel Business

Study the theories of human behaviour, the self-adaptation required to work in the hotel business, and the customers’ mind-set, including their needs when away from home, in order to provide them with excellent service.

 

Specific Courses

 

Fundamentals of Geography and History of Thailand

Gain general knowledge of Thai geography, including its location, climate and landscape; Thai history, including places of historic interest; and political concepts, society, art, religion and philosophy to enable students to work effectively in the country.

Reservation Procedures

Learn the procedures for handling reservation requests by telephone, fax and e-mail directly from customers or through sales channels; learn about the different room types, hotel records, the hotel’s computer systems, types of reservations, hotel services, and inter-office cooperation.

Reception Procedures

Learn the check-in procedure, how to effectively deal with various problems, receiving VIPs, official information control, the hotel’s computer systems, and inter-office cooperation.\

Concierge Services

Learn procedures for receiving various types of guest messages, including telephone calls and mail; how to effectively use different kinds of communication methods; the hotel’s computer systems; booking plane tickets and understanding flight schedules (timetables); techniques for recognizing guests; depositing room keys; techniques for communicating with guests; handling guests’ incoming and outgoing luggage; limousine service; managing guests’ special requests; welcoming guests at the airport; facilitating airport transport for guests; strategies for effective concierge work; and inter-office cooperation.

 

Tution Fee

 

Tution Fee : 60,000 baht

Other Learning Material : 20,000 baht

Total : 80,000 baht