Seminar

CREATING CUSTOMER DELIGHT

Course I – CREATING CUSTOMER DELIGHT

Course outline

  • Aligning Mindset: What is your ‘Why’? How do we go forward with ‘Why’ and create ownership with brand identity?
  • Managing the competition: What is our competition saying about us? How do we use this to plan strategies for our future?
  • Building Service Excellence: The present point of service delivery. How do we enhance the customer experience? What are social needs? How can we better understand customers’ needs? How can we delight guests?
  • Managing the team: Does working as a team make a difference? What is the significance of receiving and giving feedback? The benefits of understanding people from different generations.

 

Training Methodology:

  • Workshop
  • Table discussion and working as a group to create innovative ideas
  • Group activities

 

Course duration :   6 hours

Medium of instruction :   Thai

Participants :   Minimum 20 persons per course

Venue :   Mandarin Oriental, Bangkok

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