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Creating a Legendary Service

 

Programme:

  • Sharing and storytelling
  • Experience signature afternoon tea
  • Visit  the ‘History Walk’

 

Course Objectives:

By the end of the programme, the participants will be able to:

  • State how the great service attitude affected service and be ready to deliver the legendary service to the customers.
  • Understand customers’ expectations and behaviours.
  • Understand the proper manner of service professional.
  • Identify how you and your team can provide proactive service experience for customers.

 

Course contents:

  • The importance and meaning of service in the competitive edge.
  • The psychology of service (concept to analyse the customers).
  • The cycle of success and failure in service industry.
  • Storytelling strategies.

 

Date:   Thursday 22 April 2021

Time:   13:00 - 16:00 hrs (3 hrs.)

Venue:   Authors’ Lounge

Rate:   5,500 Baht net (inclusive of afternoon tea)

Instructor:   Khun Ittipol Witjitsomboon | Director of Human Resources

 

For more information and reservation, please contact:

School of the Oriental Hotel Apprenticeship Programme (OHAP) 

Tel: + 66 (2) 659 9000 ext. 7382   |   Email: mobkk-ohap@mohg.com      |  Facebook: OHAP MOHG

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